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Benchmarking & Competitive Analysis

In order to set expectations, identify best practices and pinpoint performance gaps that could lead to improvement, we studied some of Zara's competitors. H&M and Uniqlo, similar to Zara, are international clothing retailers with over 2,000 stores each worldwide. The competitive companies target similar markets but employ different strategies in their business models to manage the distribution of product lines. Prada is a well-established luxury brand and, even if not a direct competitor, the Zara brand holds the position of "luxury fast-fashion", in which it takes the latest luxury designs, manufactures them, and quickly releases them to the public. The brand deliberately places stores next to luxury brands such as Gucci, Prada, or Louis Vuitton in an effort to glamourize the Zara image.
  • H&M
    • H&M's desktop website. Home page (left) and category page (right)
      H&M's desktop website. Home page (left) and category page (right)
      H&M's desktop product page
      H&M's desktop product page
      H&M's Mobile main page, category page and product page (left to right)
      H&M's Mobile main page, category page and product page (left to right)
  • Uniqlo
    • Uniqlo's desktop website. Home page (left) and category page (right)
      Uniqlo's desktop website. Home page (left) and category page (right)
      Uniqlo's desktop product page
      Uniqlo's desktop product page
      Uniqlo's Mobile main page, category page and product page (left to right)
      Uniqlo's Mobile main page, category page and product page (left to right)
  • Prada
    • Prada's desktop website. Home page (left) and category page (right)
      Prada's desktop website. Home page (left) and category page (right)
      Prada's desktop product page
      Prada's desktop product page
      Prada's Mobile main page, category page and product page (left to right)
      Prada's Mobile main page, category page and product page (left to right)
Competitive analysis
Brand
Name
Tags
Weak points
Strong points
https://logodownload.org/wp-content/uploads/2014/05/zara-logo-1.png
Search bar available on all pages
Informative footer
High quality images
Clear CTAs
Easily accessible customer service
Responsive design
Consistent branding
• Product details are descriptive and too brief - the copy could use some work • No customer ratings or reviews • Category default view is confusing • No breadcrumbs • Not all products have the price on display on the category page • Lack of general consistency throughout the pages
• Product page shows combinations and outfits suggestions • Product page shows related products • Product photos are varied, vibrant and compelling • Transparency about product materials and suppliers
https://brandslogos.com/wp-content/uploads/thumbs/prada-logo-vector-1.svg
Search bar available on all pages
Informative footer
Category page with products displayed rows
Clear filters
Compelling and informative product copy
High quality images
Clear CTAs
Easily accessible customer service
Responsive design
Consistent branding
• Category names are not very clear • Some effects on hover get in the way of navigation • Product photos could be more vibrant and compelling • Information architecture in the product page can be improved
• Product details are descriptive and compelling • Product page shows related products
https://logodownload.org/wp-content/uploads/2014/04/h-m-logo.png
Customer reviews
Search bar available on all pages
Informative footer
Category page with products displayed rows
Clear filters
Clear navigation
High quality images
Clear CTAs
Easily accessible customer service
Responsive design
Intuitive navigation
Consistent branding
• Product details are descriptive but too brief - the copy could use some work • Page shows customer ratings, but not the actual reviews
• Product photos are varied, vibrant and compelling • Product page shows combinations and outfits suggestions • Product page shows related products • Transparency about product materials and suppliers • Community engagement with featured Instagram photos from consumers wearing the products
http://assets.stickpng.com/images/585991b74f6ae202fedf28dc.png
Search bar available on all pages
Informative footer
Category page with products displayed rows
Clear filters
Clear navigation
Compelling and informative product copy
High quality images
Clear CTAs
Easily accessible customer service
Responsive design
Intuitive navigation
Consistent branding
Customer reviews
• Product page has a reviews section, but many items have no reviews • Few product photos, few angles shown • Not all products have the price on display on the category page
• Product details are descriptive and compelling • Chat support is prominently showed • Category page shows some products in a bigger grid, highlighting them while also keeping a consistent view • Category page shows some featured sub-categories
 
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